99db Terms and Conditions — Please Read Before Use

01Introduction & Definitions

These Terms and Conditions ("Terms") form a legally binding agreement between 99db.win ("Platform", "we", "99db") and each individual using the platform ("member", "user", "you"). These Terms have been drafted with the convenience of users in Bangladesh in mind.

99db is an online gaming platform offering slots, fish games, Live Casino, and much more. By using the platform, you confirm that you have read, understood, and agreed to these Terms and Conditions.

As used in these Terms, "Services" refers to the 99db website, mobile app, game lobby, and all associated digital services. "Account" refers to your personal account registered on the platform.

02Eligibility & Age Requirements

To open an account and use 99db's services, the following conditions must be met:

• You must be at least 18 years of age.
• You must be of sound mind and capable of making your own decisions.
• Online gaming must not be prohibited by law in your country or region.
• You are operating the account in your own name and for your own benefit.
• Your 99db account has not been previously closed for any reason.

99db may request identity verification for age confirmation at any time. Certain account features may be restricted until verification is complete.

03Account Registration & Security

Each individual may only create one account. Opening multiple accounts is strictly prohibited and may result in all associated accounts being suspended.

• All information provided at registration must be accurate and kept up to date.
• Keeping your password confidential is entirely your responsibility.
• Any unauthorized access to your account must be reported to the support team immediately.
• You may not allow anyone else to access or use your account.
• Any changes to your account details must be requested through the support team.

If an account is opened using false information, 99db reserves the right to close it without notice and any balance in that account may be forfeited.

04Deposits, Withdrawals & Payments

99db supports deposits and withdrawals via bKash and Nagad, Bangladesh's most popular mobile banking services. All payments are processed in Bangladesh Taka (BDT).

• Deposited funds may only be used for gaming purposes.
• Account verification must be completed before withdrawals can be processed.
• Withdrawal processing may be delayed if bonus wagering requirements have not been met.
• In the event of suspicious transactions, 99db may place a hold on payments while an investigation is conducted.
• The mobile number used for deposits and withdrawals must be registered in your own name.

05Bonus & Promotion Terms

99db offers a wide range of bonuses and promotions, including welcome bonuses, deposit bonuses, cashback, free spins, and more. Each bonus comes with its own terms, which are detailed in the relevant bonus announcement.

• Stacking multiple bonus offers at the same time is generally not permitted.
• Bonuses are generally valid for a period of 7 to 30 days.
• 99db reserves the right to void any bonus if bonus abuse is suspected.
• VIP members enjoy exclusive bonus and cashback benefits.
• Promotion terms are subject to change — check the platform for the latest information.

06Games, Fair Play & RNG

All games on 99db operate using internationally certified Random Number Generator (RNG) technology, ensuring that every game outcome is entirely random and cannot be manipulated by anyone.

• In the event of a technical error affecting a game result, 99db reserves the right to void that round.
• If your internet connection drops during a game, the result saved on the server is final.
• Using any software or bot to play games is strictly prohibited.
• The RTP (Return to Player) for each game is determined by the respective game provider's own policies.
• In any game-related dispute, 99db's decision is final.

07Responsible Gaming

99db is committed to responsible gaming. Gaming should be a form of entertainment, not a way to solve financial problems. We have a number of protective measures in place for our members.

• Each member can set their own daily, weekly, or monthly deposit limits.
• You have the option to take a temporary or permanent break from gaming.
• If anyone shows signs of gaming addiction, our support team is ready to help.
• If professional assistance is needed, we will help connect you with the relevant organization.

For more details, visit our Responsible Gaming View page.

08Prohibited Activities

The following activities are strictly prohibited on the 99db platform:

• Conducting transactions involving money laundering or funds from illegal sources.
• Playing games using automated software, bots, or scripts.
• Attempting to hack the platform's systems or exploit any security vulnerabilities.
• Using another member's account or personal information.
• Creating multiple accounts to abuse bonuses.
• Attempting to manipulate game outcomes.
• Threatening or harassing other members or 99db staff.
• Attempting to complete verification using false information or forged identification documents.

09Privacy & Data Protection

Your personal information is our top priority. 99db uses SSL encryption to keep your data secure, and we will never sell your information to third parties.

• Your information is used solely for the purposes of providing services and verification.
• Information may be disclosed to authorities when required by law.
• For more details, visit our Privacy Policy Read.

10Changes to Terms

99db reserves the right to update these Terms and Conditions at any time. Members will be notified of significant changes via email or through the platform. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

• The most current version of the terms will always be available on this page.
• The date of any changes will be noted at the top of this page.
• If you object to the new terms, you may submit a request to close your account.

11Account Closure & Restrictions

You may request to close your account at any time through the support team. Please withdraw any remaining valid balance before your account is closed.

• 99db may close an account at any time in the event of a terms violation.
• Your account may be temporarily suspended while an investigation is ongoing.
• Bonus balances from closed accounts will not be refunded.
• If fraud is found, all balances may be forfeited.

12Contact & Dispute Resolution

If you have any questions or disputes regarding these Terms and Conditions, please contact us. Our support team is available 24/7 and ready to help.

• Instant assistance is available via live chat.
• Email: [email protected]
• All disputes will receive a response within 30 days of being raised.
• Any legal disputes will be resolved through the platform's licensing authority.