99db Frequently Asked Questions — FAQ

No. Each person is allowed only one account on 99db. Attempting to create multiple accounts from the same mobile number or device puts all associated accounts at risk of being banned and any accumulated balance may be forfeited. Enjoy all benefits with a single account.

Yes, once logged in you can update your name, email, and certain details from Profile Settings. Changing your mobile number may require identity verification. For any important account changes, reach out to our support team — they'll get it sorted quickly.

KYC verification may be required for large withdrawals or when a certain threshold is exceeded. Verification is typically completed by submitting a photo of your National ID (NID) or passport. It is done entirely for your security and the process is fully confidential. Completing KYC also increases your withdrawal limits.

You can deposit on 99db via bKash, Nagad, Rocket, Upay, and bank transfer. Mobile banking options are the most popular because they are instant. All methods are fully secure and encrypted. Your balance is usually updated within 1 to 5 minutes after a deposit.

The minimum deposit on 99db is just BDT 200. Even at this amount, you get access to all games and are eligible for bonuses. There are no hidden charges — every BDT you send goes directly to your balance.

Your balance is usually credited within 5 minutes. If it hasn't appeared after 15 minutes, contact Live Chat Support with a screenshot of your payment or your transaction ID. Our team typically resolves issues within 10 minutes. Logging out and back in can also refresh your balance.

Once a withdrawal request is approved on 99db, funds typically arrive within 15 minutes to 1 hour. bKash and Nagad are the fastest options. Bank transfers may take 1 to 2 business days. VIP members receive priority processing.

The minimum withdrawal amount on 99db is BDT 500. Withdrawals below this amount are not permitted. The maximum withdrawal limit depends on your account verification level and VIP rank. Visit the withdrawal page for full details.

If a withdrawal is rejected, the reason will be sent to you by email or notification. Common reasons include unmet wagering requirements, incomplete KYC, or an incorrect account number. Once you know the reason, resolve it and submit a new request. Contact support if you need any help.

New members receive a welcome bonus on their first deposit after registering with 99db. The bonus amount and terms may vary over time. Special offers are also available during your first week. To withdraw bonus funds, you must meet a wagering requirement by placing a specified amount in bets. Visit the Promotions page to see current offers.

A wagering requirement is a condition attached to bonuses — you must place a certain amount in bets before you can withdraw bonus funds. For example, a 10x wagering requirement means that if you receive a BDT 100 bonus, you need to place BDT 1,000 in bets. You can fulfill this by playing any game in the lobby and track your progress from the dashboard.

Share your referral link or code with friends. When a friend registers using your link and makes their first deposit, you earn a referral bonus credited directly to your wallet. You can find your referral code in your profile settings.

99db offers slots, fish games, Live Casino, Sports Betting, and much more — with over 1,000 games in total. All games are built by international software providers and guaranteed fair (Fair Play certified). You can play on both mobile and desktop.

Slots on 99db typically have an RTP (Return to Player) of 95% to 98%, which is well above industry average. Each game's RTP is listed in its description. Keep in mind that slots are entirely random — no strategy can guarantee a win. Please play responsibly.

Yes, nearly all games are available on the 99db mobile app, which runs smoothly on both Android and iOS. Through the app, you can play games, make deposits, withdraw funds, and access Live Support — all in one place. Visit our app page to download it.

In fish games, various fish and sea creatures swim across the screen and you shoot them to earn rewards. Each fish has a different value — bigger fish mean more points or more BDT. You can choose from different weapons, and since the game blends skill with strategy, practice really does pay off.

Yes, 99db uses industry-leading SSL encryption technology. Your personal information and financial transactions are fully secured. The platform complies with international security standards and undergoes regular security audits. Enabling two-factor authentication (2FA) on your account adds an extra layer of protection.

Click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The whole process takes just 2–3 minutes. If you run into any issues, our support team is available 24/7 to help.

If you notice any suspicious login or transaction on your account, change your password immediately and notify the support team via live chat. They will temporarily lock the account and investigate. Never share your password or OTP with anyone — 99db will never ask for your password by phone or message.

The 99db support team is available 24/7 via live chat. Just click the chat icon at the bottom right of the website or app to get instant help. Response times are typically 2–3 minutes. Email support is also available.

Absolutely. 99db takes responsible gaming seriously. You can set deposit limits, self-exclusion periods, and cooldown periods at any time. We are committed to keeping gaming a fun and controlled experience. Visit the Responsible Gaming page to learn more.